The Best Customer-Focused
Bank in Indonesia

Customer Complaint Handling and Dispute Resolution Procedure


Who has the rights to convey a complaint?
- KEB Hana Bank customers who have accounts
- KEB Hana Bank customers who don't have any accounts, but doing financial transaction in KEB Hana Bank
Where customer or a customer's representative acting for and on behalf of a customer could submit a complaint?
How is the mechanism of customer complaint in KEB Hana Bank Branch?
How is the mechanism of customer complaint in Call KEB Hana 1 500 021?
How is the mechanism of customer complaint by email customervoice@kebhana.co.id?
Is there any other media complaint platform to convey a complaint?


Please click the button to download Customer Complaint Handling Form
Download Form
Send it to customervoice@kebhana.co.id
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